Returns & Exchanges
At Mobile Klinik, we stand by the quality of our certified pre-owned devices and repair services with a customer-first return policy. If you are not completely satisfied with your purchase, you can return or exchange your item within 15 days of the original purchase date.
Verify Eligibility
Ensure your device is in its original condition with all included accessories and that the request falls within our 15-day satisfaction guarantee period.
Back Up and Reset
Remove all personal accounts, passwords, and 'Find My' features before performing a factory reset to protect your privacy and prepare the device for processing.
Visit a Location or Ship
Bring your device and original receipt to any Mobile Klinik store nationwide, or contact our support team to receive a prepaid shipping label for mail-in returns.
Inspection and Refund
Our technicians will perform a quick diagnostic check to verify the device state, after which your refund will be issued to the original method of payment within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing